Your Dental Coaches, Friends, and Family
Erin – Insurance Coordinator
Erin is a graduate of Franklin Pierce University and has been working in the dental field for nearly two decades. As our insurance coordinator, Erin stays busy with insurance and patient billing, insurance checks, following up on overdue claims, helping out with patient accounts, and getting pre-approvals from the insurance companies. Being in this line of work is beneficial to Erin because she loves working with people to help them whether it’s understanding their insurance benefits or answering questions about a bill. She loves helping all patients maximize their coverage and complete their treatment plan with ease. Erin is always cheerful, kind, funny, friendly, and prompt. Outside of work, Erin enjoys spending time with her husband and two daughters. Erin loves going on walks and reading a good book.
Joyce, Front Desk
Joyce is a graduate of Newbury College in Boston and Mt. Ida College in Newton with a few years of experience working in the dental field. Joyce is responsible for checking patients in and out, assisting with new patient paperwork, billing insurance, answering phones, and more. All the while she’s hard at work, Joyce says she loves interacting with patients. Being kind and helpful is in her nature, as Joyce says if she weren’t working with Townsend Dental Group, she’d be volunteering with and helping animals. Outside of work, Joyce enjoys getting together with her family and friends. She loves traveling and vacationing in Oak Island, NC, every year. She has two grown children, Jenna, a seventh-grade teacher, and Jesse, a police officer. Joyce also enjoys walking, spending summer on the beach, along with good seafood, cocktails, and music.
Kendra B., Registered Dental Hygienist
Kendra earned her associate’s degree from Mount Wachusett Community College. She’s worked in dentistry since 2007 and has been a hygienist for two years. She’s busy around the office tending to things like dental cleanings, x-rays, fluoride treatments, sealants, local anesthesia, sterilization, and cleaning around the office, just to name a few. Kendra loves her work because it gives her the chance to build relationships with patients and educate them on their oral health. After taking a dental assisting program in high school, she chose her career path and ended up with a love for dentistry. Kendra is always organized, motivated, dependable, conscientious, and gentle. When she’s not caring for teeth, Kendra enjoys taking day trips with her husband, reading, and watching television. She currently has three cats and a baby girl on the way!
Kendra S., Dental Assistant
Kendra has been working diligently with patients at Townsend Dental Group, getting some of the industry’s best hands-on training. Some of her responsibilities include sterilization, maintaining inventory, and anything related to orthodontic care. Kendra said dentistry was something she enjoyed while growing up, and she always wanted to work with kids. Kendra says that if she weren’t working in dentistry, she’d probably go back to part-time bartending/serving and spend her days with her son. Kendra is caring, smart, reliable, passionate, and thoughtful. She loves being a dental assistant because of the amazing team she works with and the happy environment we try so hard to create every day, thanks to having teamwork that’s on point.
Kim, Registered Dental Hygienist
Kim has a bachelor’s degree from the University of New England and has been working in dentistry since 2012. Kim has been a part of the team at Townsend Dental Group since we first opened. You’ll see Kim taking care of teeth at the office using special techniques and technology for cleaning. She also takes care of x-rays, fluoride treatments, sealants., local anesthetic, scheduling recalls, cleaning, and more. Kim says she was drawn to dentistry because healthcare has always been fascinating to her, and there will always be a need for it. What she loves most about her job is getting to know and educate her patients about maintaining good oral hygiene. Kim is always organized, reliable, friendly, professional, and flexible. She loves spending time with her family and friends when not working.
Kristine, Office Manager
Kristine is a graduate of Middlesex Community College, where she earned her associate’s degree, and she’s currently attending Southern New Hampshire University to obtain her bachelor’s degree in health administration. Kristine is no stranger to the world of dentistry, having been involved in it since 2014, the same year she joined the team at Townsend Dental Group. She found her office manager role came to her just at the right time when she was prepared to re-enter the workforce. What she loves most about her work is getting to know our patients and having conversations with them. Kristine is a multi-tasker who’s also hardworking, conscientious, confident, and organized. Outside of the office, Kristine enjoys spending time with her two boys, family, and friends.
Laura, Dental Assistant
Having worked in dentistry since 2001, Laura has gained some valuable experience and knowledge through on-the-job training. She’s passionate about her work and has been a part of Townsend Dental Group since day one! Her responsibilities at the office include assisting with treatments, ordering supplies, sterilization, and accommodating our patients. After receiving a phone call from a friend about over 20 years ago, she decided on this career path, and we’re sure glad she did. Laura says working as part of a team like ours is unquestionably unique because of our convenient, state-of-the-art location, wonderful staff, and patients. She’s conscientious, outgoing, a cat freak, a bit spazzy, and generally hungry. When she’s not working, Laura enjoys traveling to food festivals, cooking, and entertaining.
Sana, Dental Assistant
Sana is a graduate of the Boston Career Institute in Brookline, MA. She’s been working hard in the field of dentistry since 2008. At Townsend Dental Group, Sana is responsible for preparing patients for treatment, helping with infection control by sterilizing and disinfecting instruments, and providing great patient care. Sana says being a dental assistant keeps her energetic because she loves creating great results when patients leave happy. Sana says working as part of our team is unique because everyone comes to the office every day with one goal in mind, and that’s focusing on and caring for the patients. Sana is always driven, organized, good at communicating, passionate, and ambitious. She volunteers at WIC in Worcester and loves swimming, hiking, traveling, and estate sales.
Sophia, Dental Assistant/Receptionist
Sophia is a graduate of Nashoba Valley Technical High School. She loves her time spent on the job learning at Townsend Dental Group because the staff is so easy to work with, and you can beat the positive environment. Right now, Sophia is helping out as both a receptionist and a dental assistant in the office. She loves learning about every aspect of dentistry and its specialties to help people feel better. You’ll find that Sophia is diligent, responsible, loving, stubborn, and reliable. When she’s not working hard, you can generally find Sophia cooking, doing makeup, ATVing, snowboarding, and working out at the gym.
Sydney, Dental Assistant/Receptionist
Sydney is a graduate of Quinsigamond Community College and has been working in dentistry for a few years. She helps the dentists and the front desk ensure our daily schedules are running smoothly. The one thing Sydney will tell you that she truly loves about her job is helping people improve their oral health. Sydney says she’s always loved going to the dentist and learning about teeth. Working with Townsend Dental Group is a unique experience for Sydney because of how we can see so many kinds of patients because of the specialty care we consistently provide in the community. Sydney is reliable, flexible, compassionate, diligent, and eager to learn. Outside of the office, she enjoys spending time with family and friends.